Customer Own Pick-Up

Customers may be able to place an Order on our Site for collection from the Tappeti Showroom at:

Unit 2, 23 A Mars Road, Lane Cove West NSW 2066

Collection time is:
Monday – Friday between the hours of 8:30am and 3:30pm

Own Pick up is Free of Charge (“Click and Collect”).Click and Collect eligibility is dependent on:
(a) the time that an Order is placed; and
(b) stock availability.

Please email studio@tappeti.com.au to arrange a pickup date and time at least 24-72 hours prior to collection.

The order will be rolled and wrapped in plastic for protection.

Tappeti will provide the dimensions and weight of the order to ensure collection with a suitable vehicle.

Tappeti will make use of its right to refuse helping to load the order onto a vehicle not fit or suitable for carrying the load of the order.

Tappeti won’t take any responsibility for damage or loss of the product during loading and after collection of the order.

Delivery Process

Tappeti’s products are available for delivery domestically (within Australia) and internationally.

Delivery Rates

Tappeti offers a flat-rate delivery fee of $175 (including GST) to eligible metropolitan areas within Australia, based on selected postcodes. Eligible metropolitan delivery rates will be automatically calculated at checkout based on your delivery postcode.

If your delivery postcode is not included in our standard metropolitan delivery areas, please contact our studio at studio@tappeti.com.au for a personalised delivery quote prior to placing your order.

Delivery fees for regional, rural, remote and international locations will be quoted separately and may vary depending on the delivery location and the size and weight of the Products ordered.

Tappeti reserves the right to refuse delivery to certain remote or rural locations. In such cases, Customers will be notified via email and will be entitled to a full refund of their Order.

Delivery Timeframes

Estimated shipping times are 2–10 business days, depending on your location. These timeframes are estimates only and may vary.

Tappeti will use its best endeavours to ensure Orders are delivered in a prompt and timely manner. However, shipping may occasionally be delayed due to circumstances beyond our control. Tappeti does not accept liability for loss or damage suffered as a result of such delays, subject to Customers' rights under Australian Consumer Law.

The dispatch date displayed on the Site at the time an Order is placed is an estimate only and is subject to change.

Delivery Conditions

Tappeti and its third-party freight carriers do not deliver to PO Box addresses.

Where a Customer provides written authority for Products to be delivered without a signature, insurance cover may be affected. Customers should be aware that unattended deliveries may carry additional risks, subject to their rights under Australian Consumer Law.

Couriers or freight carriers nominated by Tappeti will deliver Orders during local business hours (9am to 5pm, Monday to Friday, excluding public holidays).

Products will be delivered wrapped and rolled to the ground floor of the nominated delivery address. Unpacking, installation and placement of rugs are not included in the standard delivery service.

For selected delivery areas, a rug layout service may be available upon request. Additional charges apply and will be quoted separately.

Customers authorise Tappeti to provide their name, contact number and delivery address to the nominated delivery provider for the purpose of arranging and completing delivery. The delivery provider may contact the Customer directly to coordinate delivery.

Returns

We are sure that you will love your Tappeti rug, but if anything does not meet your expectations please contact us at studio@tappeti.com.au or 02 9698 2735 within 14 days.

All purchases of sales items are final and cannot be returned for change of mind.

Returns are shipped at the customers cost for assessment. In the event of a manufacturing fault shipping and the price paid for the product will be reimbursed. Rugs must be returned wrapped in original packaging and condition.

For any delivery enquiries or to request a quote for a location outside our standard metropolitan delivery areas, please contact our studio at studio@tappeti.com.au.